Shipping and Return Policy
Flameless Candles Safe Shopping Guarantee
Flameless candles and LED tea lights come with a 30 day money back guarantee.
If you require Next Day Air or 2nd Day Air shipping or if you need to receive an order by a specific date, please complete your order online and then call customer service for assistance.
We offer free ground shipping for orders over $99.00 to the 48 states. AK - PR - HI do not qualify for free shipping. Some oversize items may not qualify for free shipping.
30 Day Return Policy
We hope you're enjoying your recent purchase.
If any item does not meet your expectations, you can return it to us in its original packaging and unused condition within 30 days of your order for a full refund. All returns must have an RMA number clearly marked on the package, see important details below.
Before You Return Consider Other Options
If your item appears to be defective, please call our Customer Service department at: 1-800-879-0597 and we’ll be happy to assist you in troubleshooting the product. We may be able to resolve the issue without you having to go through the returns process. In many cases we can suggest another item that may better suite your requirements.
How To Start The Return Process
To obtain your RMA (Return Merchandise Authorization) please call our customer service number 1-800-879-0597. Any of our qualified customer service representatives will assist you by following our return policy guidelines. Our Customer Service hours are Monday thru Friday 8:30 am - 5:00 pm CST except on Federal Holidays.
Please note that shipping fees are non-refundable. On orders that received free shipping, the actual shipping cost will be deducted from your refund.
The customer is responsible for all shipping costs related to returning an item.
Please write the RMA number on the outside of your return. Include a copy of your receipt, along with your RMA number and reason for return. Make sure your items are properly packaged so no damage occurs during transit.
For your protection, we recommend you use a delivery service that provides tracking capabilities.
To qualify for a refund, all items must be returned within the 30 day period in their original saleable condition; including the original packaging, documentation, and accessories. Returns not complying with the above conditions will be subject to a 15% to 30% restocking fee.
If you refuse delivery for any reason a refund will be issued once we confirm the items are back in our possession. You will not receive a refund for the shipping and in a case where you received free shipping the actual shipping will be deducted from the refund.
Please allow up to 14 business days after we receive the items before receiving your credit.
Flameless Candles - Returns
RMA # (enter your RMA here)
412 West 10th Street
Kansas City, MO 64105
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The suppliers to us of the products purchasable by you through this website are not recommended or endorsed by us and shall not be deemed so. Further, we do not have or assume any liability or responsibility, whatsoever, to anyone, for any such products or for any information or related matters stated on or obtained through this website as to the products or otherwise supplied to you with the products. You assume all risk of your use of any products you purchase here. The respective suppliers of the products accessible from or obtained through this website are independent of and have no relationship of partner, joint venturer, agent, principal, or other relationship or association with the website owner and operators.
Disclaimer and Limitation of Liability
We are not responsible or liable to you or any other user of our website, for any information, function, operation or other aspect of the website or its viewing or use, except as expressly stated herein. In these regards, you assume all risk of access, viewing and use of this site. This website, the content of this site, and the products that are available through this site are provided to you "AS IS" and without warranty, express or implied, of every kind or nature, including, without limitation, implied warranties of merchantability and fitness for a particular purpose or use; provided, however, to the extent, if any, that any of the products purchased on this website are warranted by our supplier, and such warranty is permissibly transferable to you, then you shall be entitled to the benefit of such warranty as against that supplier, but not as to us in any event. By your access and use of this website, you accept that you are made no representations or warranties, whatsoever, regarding the site, its contents, or products advertised on the site, except as expressly stated here. We, and our affiliates and agents, shall not be liable for any damages whatsoever (including, without limitation, incidental and consequential damages, lost profits, or damages resulting from lost data or business interruption) in excess of amounts received by us from you (if any), whether resulting from use or inability to use the website, the content of the website, or the products available on or through the website, whether based on warranty, contract, tort or any other legal theory, and whether or not we have been advised of the possibility of such damages.
In the event of any dispute between you and us, you expressly agree that exclusive jurisdiction, including personal jurisdiction, and venue shall be solely in the state or federal courts of Jackson County, Missouri.